Across
- 5. when you are engaged in and connected with what a speaker is saying
- 6. method of communication in which a message is received, understood, remembered, evaluated, and then responded to.
- 7. means we are hearing the message, but not understanding or processing what that message is.
Down
- 1. describes listening with the goal of empathy.
- 2. means to listen with the goal of obtaining information.
- 3. means to listen with the goal of judging or evaluating.
- 4. means being fully engaged in the communication process by concentrating and participating.