Chapter 10+11

3. rest periods that employers provide so employees can take time out from the workday to relax
4. the idea that America is the land of opportunity and that through hard work individuals can make their own success
5. highest level of productivity
6. occurs when an employee must miss work for reason that is acceptable to the employer
8. expressing interest and enthusiasm
11. moving up in an organization
13. steps that employees follow from lower to higher level positions
15. meetings and activities to acquaint you with the employers purpose and organization
16. an employee who follows someone elses orders
18. composed of employees from the same department who work as a group to identify and solve quality problems
19. a favorable result or a hope-for ending
20. a trusted advisor

1. level of enthusiasm
2. the first few weeks and months on a new job
7. a specific period of time in which you prove your ability to perform the job
9. people who help others project a desires image
10. a temporary stoppage of work by a group of workers to express a grievance or enforce a demand
12. length of time spent with a company
14. a group of employees who work for and with someone in charge
17. the person who gives the orders