Across
- 5. Contains a message with more than one meaning.
- 6. Express dissatisfaction or annoyance about a state of affairs or an event.
- 8. Contains two messages that seem to deny or contradict each other.
- 9. Messages that convey valuing.
- 12. Messages we perceive as challenging the image we want to project.
- 14. Judges the other person, usually in a negative way.
- 15. Direction of communication climate that can go downward or upward.
- 16. The process of protecting our presenting self.
- 18. Fails to acknowledge the other persons communicative attempt either verbally or non-verbally.
- 19. "You are wrong."
- 20. Speaker conducts a monologue filled with detached, intellectualized, and generalized statements.
Down
- 1. Tendency to attack the self-concepts of other people in order to inflict psychological pain.
- 2. A way to offer thoughts, wants and feelings without judging the listener.
- 3. Presenting and defending positions on issues while attacking positions taken by others.
- 4. Does acknowledge the other persons communication but steers the conversation in a different direction.
- 7. Refers to the social tone of a relationship.
- 10. Occurs when one person begins to speak before the other is through.
- 11. Making comments unrelated to what the other person was just saying.
- 13. Signals a lack of regard.
- 17. Consists of physical traits such as personality.