Chapter 11

1. Simple list if the task the group wishes to complete
3. Summarizes what has been said and addresses the direction the group is taking
4. A way of thinking that people use when agreement to among members has become excessively important
7. This approach focuses on what the leader should do in a given situation
9. Writes down the groups activities, suggestions, and decisions he or she serves as the memory of the group
10. This type of leader determines the group polices and makes decisions without consulting or securing agreement from the other members
12. Spells out relationships among ideas and suggested solutions and coordinates the activities of the different members
13. Group members emerge whose functions it is to guard the information that gets to other members, especially when it may create diversity of opinion
15. Goes along with the members of the group, passively accepts the ideas of others, and functions more as an audience then as an active member
16. Tries to run the group or the group members by pulling rank, flattering members of the group or acting like the boss
17. Mediates differences among group members
19. Supplies members with positive reinforcement in the form of social
20. Provides negative feedback, is disagreeable, and opposes other members or suggestions regardless of their merit

2. Members create rationalizations to avoid dealing with warnings or threats
5. This type of approach the leader elevates the groups members, enabling them to accomplish the group tasks but also to emerge as more empowered individuals
6. Stimulates the group to greater activity
8. This approach argues that leaders must posses certain qualities if they're to function effectively
11. Offers compromises as a way to resolve conflicts between his or her ideas and those of others
14. Gives examples and tries to work out possible solutions, tries to build on what others have said
18. Patterns of behavior that we customarily perform and that were expected by others to perform