Across
- 3. Lots of experience
- 6. Welcome customer by this type of approach
- 7. Is the most effective approach
- 9. Helping customer's make satisfying purchase decisions
- 10. Determine buying style
- 12. Customer's concerns, hesitations, and doubts about a product
- 14. Turn objection into selling point
- 15. Give eye contact, feedback and individual attention
- 16. Some experience
- 17. Fact-based reason for making a purchase
Down
- 1. Make the customer rethink it
- 2. Gathering names of potential customers or leads
- 4. Watch customer's body language
- 5. Little to no experience
- 8. Prove something by ____________. Seeing is believing.
- 11. buying products based on feelings
- 13. Always be closing