Chapter 12

2. The process by which an experienced individual (mentor) helps to train a less experienced person referred to as a mentee or, more often, a protégé.
4. Messages between equals in an organization
8. Messages sent from the lower levels of a hierarchy to the upper levels
13. A form of workplace sexual harassment in which employment opportunities (as in hiring and promotion) are made dependent on the granting of sexual favors.
16. A condition in which the amount of information is too great to be dealt with effectively or the number or complexity of messages is so great that an individual or organization is not able to deal with them
17. Messages sent from the higher levels to the lower levels of an organizational hierarchy
18. nsolicited and unwanted sexual messages.
19. The informal lines through which messages in an organization may travel
20. The pathways of messages; the organizational structure through which messages are sent and received.

1. An organized group of people who work together to achieve compatible goals; in public speaking, the pattern of the speech.
3. Organizational messages about just any topic germane to workers and the organization.
5. A communication strategy designed to persuade listeners, readers, or viewers to do something—usually to buy a product.
6. A broad process of enlisting the aid of other people to help you solve a problem or offer insights that bear on your problem.
7. The process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context.
9. A communication strategy designed to convey information so as to establish positive relationships between a corporation, agency, or other group and the public
10. Rules for ways of behaving that are specific to a given cultural group.
11. The situation in which certain workers receive little or no information or when some people are excluded from the informal gossip and grapevine messages.
12. A principle that claims that in any hierarchical organization, employees will rise to their level of incompetence.
14. In organizational communication, a merging of employees values with those of the organization.
15. In an organization, the communications that are sanctioned by the organization itself and deal with the workings of the organization, with productivity, and with the various jobs served by the employees.