Chapter 12 - Analysing Operational Performance

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Across
  1. 2. The _____ the capacity utilisation the more resources are being fully used.
  2. 4. Analysing operational performance is useful when the data is compared against __________.
  3. 5. Total costs/Total output
  4. 7. Capacity utilisation = _______ output/Maximum possible output x 100
  5. 8. If capacity is too high, managers would consider whether they can increase demand perhaps by improving _______ or the product.
  6. 9. ________ unit costs is important because it influences the price a business can charge and still make a profit.
  7. 11. Increasing capacity is an investment mangers will want to consider cost, the likely returns and the _______.
  8. 13. By analysing the operational data, managers can identify problems/_______.
  9. 15. Low productivity may lead to low profit ________.
Down
  1. 1. Total output/number of employees (answer _________-______) MUST INCLUDE - IN ANSWER
  2. 3. Developments in technology have enabled operations managers to track data more _______ and hopefully thus help them make better decisions.
  3. 6. The maximum output of a business at a moment in time given its resources.
  4. 7. High-capacity utilisation can improve a business’ competitiveness, this is because the business is producing more, therefore unit cost will decrease as it achieves _________-__-_____. MUST INCLUDE - IN ANSWER
  5. 10. What is a good capacity utilisation? (answer ______-_____) MUST INCLUDE - IN ANSWER
  6. 12. An operational ________ is responsible for overseeing business processes to maximise long-term profitability.
  7. 14. Anaysing the operational performance of a business involves measuring how an organsiation is performing in relation to its operations ________.