Chapter 12 Crossword

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Across
  1. 2. An organized group of people who work together to achieve compatible goals.
  2. 8. The process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context.
  3. 9. Messages between equals in an organization- manager to manager, worker to worker.
  4. 14. A broad process of enlisting the aid of other people to help you solve a problem or offer insights that bear on your problems.
  5. 15. Rules for ways of behaving that are specific to a given cultural group.
  6. 16. In an organization, the communications that are sanctioned by the organization itself and deal with workings of the organization, with productivity, and with the various jobs served by the employees.
  7. 17. Organizational messages about just any topic germane to workers and the organization.
  8. 18. A communication strategy designed to persuade listeners, readers, or viewers to do something.
  9. 19. The process by which an experienced individual helps to train a less experienced person referred to as a mentee or, more often, a protege.
  10. 20. The informal lines through which messages in an organization may travel.
Down
  1. 1. Messages sent from the higher levels to the lower levels of an organizational hierarchy.
  2. 3. A form of sexual harassment that includes all sexual behaviors that make a worker uncomfortable.
  3. 4. The pathways of messages.
  4. 5. A principle that claims that in any hierarchical organization, employees will rise to their level of incompetence.
  5. 6. Unsolicited and unwanted sexual messages.
  6. 7. A form of workplace sexual harassment in which employment opportunities are made dependent on the granting of sexual favors.
  7. 10. The situation in which certain workers receive little to no information or when some people are excluded from the informal gossip and grapevine.
  8. 11. A condition in which the amount of information is too great to be dealt with effectively or the number or complexity of messages is so great that an individual or organization is not able to deal with them.
  9. 12. A communication strategy designed to convey information so as to establish positive relationships between a corporation, agency, or other group and the public.
  10. 13. Messages sent from the lower levels of a hierarchy to the upper levels.