Chapter 12 Terms

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Across
  1. 7. a principle that claims that in any hierarchical organization, employees will rise to their level of incompetence
  2. 10. unsolicited and unwanted sexual messages
  3. 11. the informal lines through which messages in an organization may travel
  4. 13. the pathways of messages; the organizational structure through which messages are sent and received
  5. 15. organizational messages may concern just about any topic germane to workers and the organization
  6. 16. a principle of organizations that claims that organizations will promote incompetent workers to managerial positions where they'll be able to do the least damage
  7. 17. the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context
  8. 18. a broad process of enlisting the aid of other people to help you solve a problem or offer insights that bear on your problem
  9. 19. a form of workplace sexual harassment in which employment opportunities are made dependent on the granting of sexual favors
  10. 20. a condition in which the amount of information is too great to be dealt with eeffectively or the number or complexity of messages is so great that an individual or organization is not able to deal with them
Down
  1. 1. messages sent from the lower levels of a hierarchy to the upper levels
  2. 2. a form of sexual harassment that includes all sexual behaviors (verbal and nonverbal) that make a worker uncomfortable
  3. 3. messages between equals in an organization - manager to manager, worker to worker
  4. 4. the process by which an experienced individual helps to train a less experience person referred to as a mentee or, more often, a protege
  5. 5. the communications that are sanctioned by the organization itself and deal with the workings of the organization, with productivity, and with the various jobs served by the employees
  6. 6. rules that are specific to a given cultural group
  7. 8. in organizational communication, a merging of employees values with those of the organization
  8. 9. messages sent from the higher levels to the lower levels of an organizational hierarchy
  9. 12. the situation in whihc certain workers receive little or no information or when some people are excluded from the informal gossip and grapevine messages
  10. 14. a organizaed group of people who work together to achieve compatible goals