Chapter 12 Vocabulary.

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Across
  1. 2. an advertising or promotional device by which items of value (prizes) are awarded to participating consumers by chance, with no purchase or entry fee required to win.
  2. 4. mix The various tools and techniques that businesses use to communicate and market their products or services to customers.
  3. 5. a connected series of operations designed to bring about a particular result
  4. 7. Release something issued for sale or public showing, esp a film or a record.
  5. 8. A product to promote it with publicity before it comes on to the market.
  6. 10. A representation of the external form of a person or thing in art.
  7. 11. Item strong suit or area of expertise as a product
  8. 13. Agency creating, planning, and handling advertising and sometimes other forms of promotion and marketing for its clients.
  9. 15. Average benchmarks or tools which helps business to make comparisons that helps to determine its position within the industry and evaluate financial performance of the business.
Down
  1. 1. The action of calling something to the attention of the public especially by paid announcements
  2. 3. a sum added to an ordinary price or charge.
  3. 5. advertising when multiple brands collaborate together to form a mutually beneficial promotion.
  4. 6. a partial refund of the cost of an item.
  5. 9. Pretest someone who is the final user of an item–a good or service and an advance or preliminary testing or trial, as of a new product
  6. 12. a form of public relations that provides news or information in the media.
  7. 14. Relations the discipline which looks after reputation, with the aim of earning understanding and support and influencing opinion and behaviour.