Chapter 12/14

4. an unoccupied position or job.
6. The method used to send a message (for example, email)
7. When hiring/promoting someone from within the company for a new vacant position
8. When feedback to the message is required
10. Hiring a new person
12. When someone loses their job because they are no longer needed
14. The person who gets the message
15. When there is no feedback required to the message
16. Involves the sender speaking to the receiver

1. a person under the authority or control of another within an organisation
2. When the company hires someone from outside the company for a job
3. firing someone from the company
5. when a message transfered from one person to another and is understood by the latter
9. The transmitter of the message
11. the message is written to the receiver
13. Something that prevents effective communication