Chapter 12

4. A type of communication through the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organized context
6. Unwanted sexual messages
11. Configurations of channel through which messages pass from one person to another
15. A communication that are messages between equals, manager-to-manager
18. Messages that don't follow any of the formal, hierarchical lines of communication established in an organization
20. Information in a condition in which a worker has to deal with an excessive amount of information

1. Rules given to a specific culture
2. A principle that promotes the most incompetent workers to managerial positions where they'll be able to do least damage
3. A type of harassment that includes all sexual behaviors
5. A principle in any organization, people will rise to their level of incompetence
7. A communication that consists of messages that are sanctioned by the organization itself and are organizationally focused
8. A type of harassment employed operation may be made
9. Your own agreement with the values of the original
10. A communication that consists of messages sent from an upper to lower levels of a hierarchy
12. An organized group of people who work together to achieve compatible goals
13. Information where a situation that exists when a worker is given little to no information
14. More than a technique for securing a job
16. A communication that consists of messages sent from lower to upper levels of a hierarchy
17. An experienced individual helps train a less-experienced person
19. A communication where messages toward people are more direct