Chapter 12

1. A condition in which a worker has to deal with an excessive amount of information
3. Consists of messages sent from the higher levels to the lower levels
8. Configurations of channels through which messages pass from one person to another
9. Rituals, norms, and rules for communicating
10. An experienced individual helps to train a less experienced individual
12. Consists of messages that are sanctioned by the organization itself and are organizationally focused
14. Messages may pass mainly to the third person from the bottom and to a lesser extent to the person second from the bottom
15. States that in any organization, people will rise to their level of incompetence
16. A broad process of enlisting the aid of other people to help you solve a problem or to offer insights that bear on your problem
17. Members may communicate with the two members on either side
18. Each member may communicate with any other member

1. The situation that exists when a worker is given little or no information
2. May concern just bout any top germane to workers and the organization, these messages are called grapevine messages.
4. All messages must go through the central position or leader
5. Messages may only be sent only to the person next to you
6. Consists of messages sent from the lower levels of hierarchy to the upper levels
7. Messages don't follow any of the formal, hierarchical lines of communication
11. Somewhat similar principle that is articulated by satirist Scott Adams
13. An organized group of people who work together to achieve compatible goals