Chapter 12

2. messages sent from the lower levels of a hierarchy to the upper levels
3. employment opportunities may be made dependent on granting of sexual favors
8. delineate appropriate and inappropriate verbal and nonverbal behavior
10. messages don't follow any of the formal hierarchical lines of communication
11. individual helps train a less experienced person
12. any organization people will rise to their level of incompetence
13. messages may concern just about any topic germane to workers and the organization
14. an organized group of people who work together to achieve goals
15. unsolicited and unwanted sexual messages
16. sexual behaviors at make work uncomfortable
18. configurations of channels through which messages pass from one person to another
19. messages that are sanctioned by the organization itself
20. technique for securing a job

1. given little to no information
4. the process of sending and receiving verbal and nonverbal messages that convey meaning
5. your own agreement with values of the organization
6. a condition in which a worker has to deal with an excessive amount of information
7. messages between equals
9. messages sent from the higher level to the lower levels
17. organizations promote the most incompetent workers to managerial position