Across
- 2. tangible features of a product
- 5. the right customer to buy a product
- 9. a language that is understandable by most people
- 15. finding a customer based on no knowledge of what they might want
- 16. motives to buy a product
- 17. a kind and inviting approach
- 24. finding the right customer to buy a product
- 27. a step by step closing
- 28. employee feedback
- 29. key parts to sell the product
- 31. a motive based on your feelings and emotions
- 34. when you substitute all the bad to good
- 35. a approach used to merchandise something
- 36. motive based on loyalty to a brand or company
Down
- 1. a close where you suggest a product
- 3. a approach used to sell a service or work
- 4. a close that forces the customer to pick between two products
- 6. a close that forces the customer to make a decision in that moment
- 7. a close that is done directly with the customer
- 8. motives to buy a product based on rationality
- 10. features that don't make the front cover and need some digging to see
- 11. a way to throw a good question back at someone after they make an excuse
- 12. purchasing pricing and displaying products
- 13. communication based on actions
- 14. matching characteristics of a product to the customer
- 18. a signal indicating a customer wants to buy something
- 19. when you use a older customer for proof
- 20. the part of the sale where you finish and ring someone up
- 21. questions that need a answer
- 22. a way to substitute a objection or an excuse with something good
- 23. when a employee brings back a old customer for proof
- 25. a paper used to avoid objections
- 26. the benefits the customer gets when buying the product
- 30. the characteristics of a product
- 32. a feeling of disapproval about the product
- 33. a way to avoid something