Across
- 8. How might a customer feel if you asked several questions in a row?
- 9. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting
- 10. How should a salesperson approach a customer who is in a hurry?
Down
- 1. What kind of questions should I ask customers
- 2. During which step of the sale should you learn what the retail customer is looking for in a good or service?
- 3. In an organizational sales situation, when are the customers’ needs usually determined?
- 4. locating potential customers without checking leads
- 5. A salesperson should have Product _________
- 6. When is it best to arrive for a sales approach
- 7. Giving all attention to customer during selling