Chapter 13.1 Key Terms By: Kalika Batman

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Across
  1. 3. involves one or more intermediaries
  2. 5. to build and maintain relationships with their customers
  3. 6. occurs when goods or services are sold from the producer directly to the customer
  4. 8. is the process of creating, promoting and presenting a product or service to meet the wants and needs of the consumers
Down
  1. 1. is a pathway to direct products to consumers
  2. 2. consists of four basic marketing strategies product, place, price and promotion
  3. 4. is the point at which total revenues or sales equal total costs and expenses of developing and offering a product or service
  4. 7. is a group of customers who share common wants and needs