Chapter 13.1 Key Terms Created by: Emily Kleman

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Across
  1. 2. Companies use this to build and maintain relationships with customers
  2. 4. Involves one or more intermediaries
  3. 5. Process of creating, promoting, and presenting a project or service
  4. 7. Point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service
Down
  1. 1. Pathway to direct products to consumers
  2. 3. When goods or services are sold from the producer directly to the customer
  3. 5. Consists of four basic marketing strategies: Product, Place, Price, and Promotion
  4. 6. Group of customers who share common wants and needs