Chapter 13.1 Key Terms Created By: Ethan Hawkins

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Across
  1. 5. Involves one or more intermediaries
  2. 7. To build and maintain relationships with their customers
  3. 8. A group of customers who share common wants and needs
Down
  1. 1. Occurs when goods or services are sold from the producer directly to the customer
  2. 2. A pathway to direct products to consumers
  3. 3. Consists of four basic marketing strategies
  4. 4. The point at which total revenues equal total costs and expenses of developing a product or service
  5. 6. The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they sre