Chapter 13.1 Key Terms Created by: Morgan Layne

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Across
  1. 3. involves one or more intermediaries
  2. 4. group of customers who share common wants and needs
  3. 6. a pathway to direct products to consumers
  4. 7. process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers
Down
  1. 1. to build and maintain relationships with their customers
  2. 2. occurs when goods or services are sold from the producer directly to the customer
  3. 4. consists of four basic marketing strategies: product, place, price and promotion
  4. 5. the point at which total revenues or sales equal total costs and expenses of developing and offering a product or service