Chapter 13.1 Key Terms Created by: Sandra Cerino

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Across
  1. 3. Is a group of customers who share common wants and needs.
  2. 4. Is the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
  3. 6. Is the pathway to direct products to consumers.
  4. 7. Involves more intermediaries. Distribution decisions affect the price of products.
  5. 8. Is the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
Down
  1. 1. Occurs when goods or services are sold from the producer directly to the customer.
  2. 2. Consists of four marketing strategies: product, place, price and promotion, collectively known as the four Ps.
  3. 5. To build and maintain relationships with their customers.