Chapter 13.1 Key Terms Created by: Tara Richey

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Across
  1. 3. to build and maintain relationships with their customers
  2. 5. the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service
  3. 6. occurs when goods or services are sold from the producer directly to the customer
  4. 8. involves one or more intermediaries
Down
  1. 1. consisits of four basic marketing strategies: product, place, price, and promotion
  2. 2. is a pathway to direct products to consumers
  3. 4. is a group of customers who share common wants and needs
  4. 7. the process of creating, promotiong, and presenting a product or service to meet the wants and needs of consumers