Chapter 14

3. Short-term objectives that help achieve tactical plans, including policies, rules, regulations, and budgets for day-to-day operations.
5. The prevailing atmosphere or attitude in a business.
14. Adapting the management approach to particular circumstances.
15. The process of allocating time effectively.
16. Guiding and supervising employees, often one-on-one, while they work.
17. The mental picture and feelings people have when thinking about a business or its products or services.
18. Mid-range objectives focusing on a period of one to three years, built on specific objectives with target dates.
19. The act of setting goals, developing strategies, and outlining tasks and timelines to achieve those goals.

1. A set of measures built into the production process to ensure products or services meet certain standards and performance requirements.
2. Communication not involving words, transmitted through actions and behaviors, such as facial expressions, gestures, posture, and eye contact.
4. Grouping resources in combinations that will help reach objectives.
6. Encouraging teamwork through activities designed to foster respect, trust, cooperation, camaraderie, and communication among employees.
7. A person responsible for directing and controlling the work and personnel of a business or a specific department.
8. Skills that enable a manager to understand concepts, ideas, and principles.
9. The study of how people relate to each other.
10. Comparing expected results (objectives) with actual performance to take corrective action if necessary.
11. Long-range objectives based on long-term goals, mapping out a business's direction for three to five years.
12. Building and maintaining informal relationships with people whose friendship could bring business opportunities.
13. The process of exchanging information.