Chapter 14 - Supply Chain Management

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Across
  1. 3. A method of developing and maintaining and adequate assortment of materials or products to meet a manufacturer’s or a customer’s demand.
  2. 7. An entire group of individuals who orchestrate the movement of godos, services, and information from the source to the consumer.
  3. 10. A real-time inventory system that triggers shipments only when a good is sold to the end user.
  4. 11. Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce invetory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission.
  5. 12. Presents a multicompany, unified response system to the customer whenever complaints,concerns, questions, or comments are voiced.
  6. 14. Includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
  7. 15. a distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals.
  8. 16. When multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer.
  9. 19. An inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer.
  10. 20. A production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications.
  11. 21. a manufacturer’s or supplier’s use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing.
  12. 22. Allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or supply chain.
  13. 23. A highly integrated process, often requiring persons from multiple companies and multiple functions to comer together and coordinate to créate customer satisfaction at a given place and time.
  14. 24. The link that connects all the logistics functions of the supply chain.
  15. 25. Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand- related plans of action prior to actual customer purchasing behavior.
  16. 26. A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
Down
  1. 1. An inventory control system that manages the replenishment of godos from the manufacturer to the final consumer.
  2. 2. Bundles of interconnected activities that stretch across firms in the supply chain.
  3. 4. The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function.
  4. 5. Enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returning assets to the firms in the supply chain.
  5. 6. Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship magament process.
  6. 8. A system whereby orders are entered into the supply chain and filled.
  7. 9. Concerned with ensuring that firms in the supply chain have the needeed resources to manufacture with flexibility and to move products through a multi-stage production process.
  8. 13. a method of moving inventory into, within, and out of the warehouse.
  9. 17. A process that redfines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
  10. 18. The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished godos from point of origin to point of consumption.