Across
- 5. communication avoid conflict and allow others to take the lead. Tend to be submissive, indecisive, apologetic, or whining.For example whatever you want, I'll just wait for you to decide what to do, Not taking phone calls, or ignoring requests are other examples of passive approach
- 6. Enables you to find mutually satisfying solutions to conflict by confronting people constructively, wide range of positive and negative thoughts and feelings,in a style that is direct, open, honest, spontaneous, responsible and nonjudgemental.
- 7. to establish rapport and trust through the use of verbal and nonverbal.
- 10. active part of the relationship, nurse communicates caring, patient expresses thoughts and feelings, mutual respect is maintained, and honest verbal and nonverbal expression occurs.
- 11. emerges from feelings on a more unconscious level, your patients body language, including posture, gesture, facial expression, and eye gaze.
- 12. sending messages back and forth between two or more people
- 13. B in sbar means
- 15. conclusion of the relationship, if effective, this phase prepares the nurse and client for future interactions
- 16. R in sbar means
Down
- 1. nurse lays the groundwork for communication by gathering information about the client, but you do not communicate directly with the client
- 2. occurs between two or more people (2 nurses)
- 3. the use of spoken and written words to send a message. Influenced by educational background, culture, language, age, gender identification, and past experiences
- 4. s in sbar means
- 8. avoids direct confrontation but subtly achieves goals through manipulation.
- 9. conscious internal dialogue, sometimes known as self-talk
- 14. A in sbar means