Chapter 16

3. the learner is dependent learner needs external rewards and punishment and it is teacher directed.
5. when each member of the staff has a commitment to improve his or her personal abilities.
9. A formal and more long-term education designed to develop individuals in a broader sense
10. the existence of a variety of cultural or ethnic groups within the workforce that represent the population
11. learning the behaviors that accompany the role you have
13. a set of assumptions and generalizations that influence how we understand the world and how we take actions
14. An organized method of ensuring that people have knowledge and skills for a specific purpose and immediate use
16. the organization encourages staff to see themselves as connected to the whole organization, and work activities are seen as having an impact beyond the individual.
17. when nurses are used to a unit and now they need to learn new values, skills, attitudes, and social rules as a result of changes in the work they do, the new scope of responsibility, or the work setting.

1. The learner is self-directed learners are internally motivated and it is task or problem centered
2. occurs when the demands of the role are excessive
4. One person helping another to achieve an optimal level of performance
6. The presence of different ethnic backgrounds or identities in the workforce
7. A theory that suggests we learn from interactions with others in a social context.
8. having a wide range of generations in the workforce.
11. when all the employees of the learning organization share a common vision, they are more willing to put their personal goals and needs aside and instead focus on teamwork and collaboration.
12. new graduate nurses can develop conflict and frustration from nurse administrators and faculty hold different values, and both begin socializing students in different ways
15. the collaboration of team members that leads learning organizations to achieve their goals.