Chapter 16 Crossword

3. Communication that cutes across work areas and organizational levels
5. A purpose to be conveyed
8. Gestures, facial configurations, and other body movements that convey meaning
11. Workplaces with few physical barriers and enclosures
12. Communication transmitted without words
14. Communication between two or more people
19. Process The seven elements involved in transferring meaning from one person to another
20. The informal organizational communication network
22. listening Listening for full meaning without making premature judgments or interpretations
23. Communication that takes place among any employees on the same organizational level

1. Communication that flows upward from employees to managers
2. The medium a message travels along
3. Communication that flows downward from a manager to employee
4. Any disturbances that interfere with the transmission, receipt, or feedback of a message
6. Specialized terminology or technical language that members of a group use to communicate among themselves
7. Hall Meeting Informal public meetings where information can be relayed, issues can be discussed, or just as a way to bring employees together to celebrate accomplishments
9. Communication All the patterns, networks, and systems of communication within an organization
10. Overload When information exceeds our processing capacity
13. Retranslating a sender's message
15. Networks The variety of patterns of vertical and horizontal flows of organizational communication
16. The deliberate manipulation of information to make it appear more favorable to the receiver
17. Converting a message into symbols
18. intonation An emphasis given to words or phrases that conveys meaning
21. Communication Communication that includes all relevant information, is true in every sense, and is not deceptive in any way