Across
- 3. A word, phrase, or image that a user may click on to go to another part of a document or website or to a new document or website.
- 4. A face to face meeting with a customer.
- 5. social networking and microblogging sites, as well as other means of online communication, where users share personal messages, information, videos, and other content.
- 8. A systematic process of continually looking for new customers and making it easy for new customers to find you
- 10. marketing communications that inform and persuade consumers.
- 11. abbreviation for a specialized software program.
- 12. A presentation of information about a particular firm, designed to enhance the firm's image in order to make its product advertising more credible and effective.
- 13. Delivery of a firm's message by electronic mail.
Down
- 1. A strategy to sell by informing, persuading, and reminding customers of the availability or superiority of a firm's products or services.
- 2. A square bar code that connects to a website, a video, or some other web content.
- 6. A promotional strategy that provides visibility for a business at little or no cost.
- 7. An online journal that offers a writer's experiences, opinions, and more.
- 8. A presentation designed to make potential customers aware of a specific product or service and create a desire for it.
- 9. a blend of nonpersonal, personal, combined, and special forms of communication aimed at a target market.