Chapter 19

3. is a persons desire to do something
6. is generally accountable solely to the board of directors
7. is the ability to build and maintain rapport with others to motivate them in a desired direction
8. help determine acceptable and unacceptable behavior for a team
9. is one of the four functions of management in which people are directed and inspired toward achieving specific goals
13. to provide a formal framework so its members can participate in planning, problem-solving, and decision-making to better serve the organization
15. includes the CEO, CIO, and CFO
17. is a controlled method to ensure change can be managed smoothly
18. is a disciplined process of actively and skillfully conceptualizing, analyzing, synthesizing, applying, and evaluating information
19. includes communication, organization, confidence, respect, delegation, influence

1. a communication method that requires the listener to provide feedback to the speaker
2. is the process of planning, controlling, leading, and organizing leading
4. someone who provides leadership, instruction, and direction to a team
5. is the process of putting the team together
10. is the document that explains the issues the team was created to address
11. is a process whereby an individual influences a group of individuals to achieve a common goal
12. typically reports to the CEO or board of directors and is the chief financial spokesperson for the organization
14. is the ability to understand another person's emotions
16. ensures the meeting stays on track without too many digressions
18. is responsible for leading, planning, budgeting, resourcing, and training the IT staff