Across
- 3. Computer application that allows engineers to design and test products before they are even built.
- 5. Type of mass production where the same thing is done over and over to produce a product.
- 6. the appearance of physical facilities, equipment, personnel, and promotional material
- 10. Process in which all manufacturing systems are designed and managed with computers.
- 12. a group of people who offer personal opinion about a product or service
- 15. Manufacturing process in which raw materials constantly move through specially designed equipment that changes their form to make them more usable for consumption
- 16. the willingness to help customers and provide prompt service.
- 17. Assembly process that produces a large number of identical products; usually involves an assembly line.
- 18. Planning the quantities of materials and supplies needed for production and the number of finished products required to fill customer orders
Down
- 1. Manufacturing process that uses short production runs to make predetermined quantities of different products.
- 2. a service, it has no physical form, visibility, or existence after consumer has used it.
- 4. the process of creating a new product or improving an existing one
- 7. the caring and individualized attention the business provides its customers.
- 8. the ability to perform the promised service dependably and accurately.
- 9. the knowledge and courtesy of employees and their ability to convey trust and confidence.
- 11. Research done without a specific product in mind
- 13. An individual who is responsible for a time-limited, specific business initiative.
- 14. Research that studies existing product problems or possible design improvements for current products.