Chapter 2 Key Terms

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Across
  1. 2. response positive or negative
  2. 3. nonverbal message expressed
  3. 5. the collective opinion
  4. 7. responsible roles for workers
  5. 9. searching for data
  6. 13. generation of many ideas
  7. 15. a standard/average behavior
  8. 18. formal position
  9. 19. stage 4 optimal performance
  10. 21. listen,recognized others
  11. 23. listening for pleasure
  12. 24. meeting outline
  13. 25. product/service quality
  14. 26. read, empathize others
  15. 27. members that solve problems
Down
  1. 1. gestures body movements
  2. 4. understand/remember
  3. 6. share feeling or emotions
  4. 8. stage 2 team deal conflicting
  5. 10. projection of the voice
  6. 11. stage 1 become acquainted
  7. 12. tasks involve power/authority
  8. 14. stage 3 develop strategies
  9. 16. innovation of new products
  10. 17. solve problems, persuade
  11. 20. rules that are monitored
  12. 22. single goal and limited time