Chapter 2: Handling Emotions in the Workplace

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Across
  1. 3. A defense mechanism by which an individual finds a socially acceptable way to act out feelings
  2. 4. A defense mechanism by which a person refuses to believe something that creates anxiety or frustration.
  3. 6. Expressing your thoughts and feelings while asking for what you want in an appropriate, calm, and confident manner.
  4. 11. Process of forming a picture in your mind, imagining yourself doing well.
  5. 13. Information given back to a sender that evaluates a message and states what the receiver understood.
  6. 14. Process by which an individual assumes that another’s traits are all positive because one trait is positive.
  7. 15. Ability to get along with others—to manage relationships and build networks.
  8. 20. Knowing yourself on an emotional level-recognizing and understanding your moods, emotions and drive and how they affect you and others.
  9. 21. Unconscious strategies to protect our feelings of self-worth and to avoid or reduce threatening feelings.
  10. 22. Process by which an individual assumes that another’s traits are all negative because one trait is negative.
  11. 24. A defense mechanism whereby individuals attribute unacceptable thoughts or feelings about themselves to others.
  12. 25. Ability to control or redirect disruptive impulses and moods.
  13. 26. A defense mechanism by which an individual acts out anger toward a person who does not deserve it but who is a “safe” target.
  14. 27. A defense mechanism whereby a person retreats to an earlier, less mature behavior pattern.
Down
  1. 1. A defense mechanism by which individuals attempt to relieve feelings of inadequacy or frustration by excelling in other areas.
  2. 2. Your feelings, impulses to act, and mind and body reactions.
  3. 5. Ability to understand others’ emotions and to treat them according to their emotional reactions.
  4. 7. Reflects how sure you are about your self-worth and capabilities.
  5. 8. “Recognizing and managing our feelings and those of others.”2
  6. 9. A defense mechanism by which a person explains away a problem.
  7. 10. Healthy sharing of your perceptions, thoughts, feelings, opinions, and desires..
  8. 12. Characteristic comments you make to yourself about your performance.
  9. 16. Drive to achieve for achievement’s sake.
  10. 17. A defense mechanism that relieves anxiety by blaming other persons or groups for problems.
  11. 18. Refers to how you feel about yourself.
  12. 19. Process by which you acquire mental images of your environment, organize, interpret, and give meaning to sensations or messages.
  13. 23. A defense mechanism by which an individual cannot remember an unpleasant event.