Across
- 3. always practice _______ listening
- 7. the highest level of customer service is offering _______ information on products/services
- 8. a _________ shopper may want more in depth information about what they have come in to purchase
- 10. having a positive outlook towards feedback is a _______ mindset
- 11. features answer the question ________
- 12. a customer who does not really want to talk to other salespeople
- 15. _______-ended questions can be answered with simple one word answers or a yes or no
- 18. the base level of customer service is ______ products in store/online
- 21. when greeting a customer make good ______ contact
- 22. use the product/service to gain hands on _______
- 23. _________ service is the help, recommendations, and information that company representatives give
- 25. ________ about the products/services you sell
- 26. don't use ____ or jargon in a sell
Down
- 1. greet a customer within the first ______ seconds of being in the store
- 2. the advantages that make a product/service a good choice for the customer
- 4. a customer who wants to talk to the salesperson
- 5. __________ knowledge is information learned and used to help the customer understand how a product will meet their needs
- 6. can be touched, tasted, seen, smelled and/or heard
- 9. benefits answer the question _______
- 13. a _________ shopper who does not necessarily want help, they just want to browse
- 14. _________ knowledge is information learned and used to help the customer understand how a service will meet their needs
- 16. _______-ended questions begin with words like what, when, why, and how
- 17. beware of your ______ language when listening to customers
- 19. the mid level of customer service is providing ________ information to answer customer questions
- 20. having a negative outlooks towards feedback is a _______ mindset
- 24. attend all ________ on new products/services