Across
- 3. Questionnaires used to collect information from guests about their satisfaction and opinions.
- 5. Guests Guests who are visiting the establishment for the first time and whose first impression is crucial.
- 6. The feeling that guests take with them from their experience at an operation; the genuine warmth and care shown by employees.
- 9. Shoppers Individuals hired to pose as customers and report on their experience to help evaluate service quality.
- 10. Groups A small group of people brought together to discuss their thoughts and opinions about a service or product.
- 11. Cards Short surveys used by restaurants to gather customer feedback about their dining experience.
- 12. Feedback Information provided by customers about their experiences, which can be used to improve service.
Down
- 1. Advantage What sets one business apart from its competitors in the eyes of customers, often due to excellent service.
- 2. Complaints Expressions of dissatisfaction by customers, which provide opportunities to correct issues and improve service.
- 4. Needs Specific nutrition requirements due to health conditions, allergies, preferences, or religion.
- 7. The act of meeting customers' needs in the way they expect or above what they expect.
- 8. with Disabilities Act (ADA) A law that prohibits discrimination against individuals with disabilities and requires public accommodations to be accessible.