Across
- 4. lacking _________ on the job is a behavior that can impede success.
- 5. comparing duties on each shift can cause ___________.
- 6. asking yourself this question, 'What are the consequences of my actions?' is what type of consideration?
- 7. when staff and _________ get along, it plays a part in job success.
- 8. basic __________ skills is being able to concentrate on the speaker, not let emotions influence the discussion, and taking notes during a discussion.
Down
- 1. the process of transmitting information and understanding from one person to another by using of words and non-verbal expressions such as body language
- 2. what word means, 'emotions that cause a person to react to people and/or situations in a predetermined way'.
- 3. when people are valued, __________ and employee turnover is minimized.
- 9. knowing how your facility wants you to answer the phones is an example of telephone ____________.