Across
- 3. occurs when there is an extra value to be explained, or when a customer has shared information, perhaps new information that you uncovered as you ask more questions.
- 4. the satisfaction that the customer feels after obtaining / experiencing the benefits from the purchased product or service.
- 5. Also called store brands or in house brands, are developed by national or international manufacturers and then sold under another brand name that is available only at a particular retailers store.
- 7. refers to recommending additional products that complement the customer's purchase.
- 8. In finance, this refers to an agreement between a consumer and a financial institution that allows the consumer to obtain products and services without payment. but with a promise of paying it back in a certain time frame.
Down
- 1. are marketing programs that provide incentives to repeat customers who are loyal company brand shoppers.
- 2. Refers to money that can only be used at that particular store or retailer.
- 5. systems developed to help track items sold, process sales, hold cash and generate receipts.
- 6. The subjective worth that an item or service has for the customer compared to other alternatives.