Chapter 3 Interpersonal Skills

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Across
  1. 6. hiding or not clearly stating needs, wants, and feelings.
  2. 9. social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected.
  3. 11. series of actions people use to exchange ideas, thoughts, feelings, and information.
  4. 12. disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.
  5. 13. words that explain how the speaker feels without judging the receiver.
  6. 18. using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.
  7. 20. use of words, spoken or written, to send a message.
  8. 23. process of working together to resolve conflict and find acceptable solutions; involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution, and evaluating the solution and renegotiating, if necessary.
  9. 24. strategies for working through a disagreement or argument in positive, productive ways.
Down
  1. 1. set of skills designed to help someone avoid participating in unhealthy behaviors.
  2. 2. act of concentrating on the person talking and acknowledging what one has heard.
  3. 3. exchange of spoken or unspoken messages between people.
  4. 4. social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful.
  5. 5. making demands of and insulting others.
  6. 7. clearly stating needs, wants, and feelings.
  7. 8. process in which specially trained students work with other students to resolve conflicts.
  8. 10. motivation to do an activity or take on certain qualities; can be internal or external.
  9. 14. neutral third party who attempts to help people involved in a conflict reach an agreement.
  10. 15. social pressure among people of the same age or status that contributes to good health and can be beneficial.
  11. 16. constructive response to a message.
  12. 17. use of body language, tone and volume of voice, and other wordless signals to send a message.
  13. 19. failures in communication that lead to conflict.
  14. 21. strategy for resolving difficult conflicts through a neutral third party.
  15. 22. agreement in which two sides come together and each side gives in a little.