Across
- 3. Money returned to the customer when he returns a product
- 4. A company is divided into different areas eg marketing, manufacturing, sales, HR
- 6. A person who shows a companies products to customers
- 7. A written statement you get with a time period when you buy a product
- 8. To be happy with the product and service that you bought
- 10. A piece of paper showing that you paid for something
Down
- 1. A person who buys things from a company
- 2. A type of machine made by a company with a number stamped on it.
- 5. A written promise by a company that it will repair or replace a product
- 6. To exchange a product that doesn't work for one that does.
- 9. Responsible for fixing, checking and repairing products with problems