Chapter 3 Review

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Across
  1. 4. a computer system that helps retailers ring up customers and their purchases, this can be a register or something as simple as an iphone/tablet
  2. 6. keep it ______________ don't break your customers' right to privacy during transactions
  3. 7. a type of purchase that requires a signature on the receipt or a digital signature
  4. 10. this type of selling uses the features and explains them in a way to the customer that shows their usefulness for their situation
  5. 13. always offer ________ but let them decide
  6. 15. always do this if possible with the product, it gives the customer first hand experience with the product and shows off what it can do
  7. 16. be consistent and ________________
  8. 17. __________ ask the question why are you buying this or how much do you want to spend
  9. 19. this is a type of selling that recommends products that are of a higher value than the product they were originally considering
  10. 21. a type of purchase that requires a PIN number to verify the purchasers identity
  11. 23. A guarantee that if anything goes wrong they’ll fix it in a certain amount of time/use
Down
  1. 1. always offer a ______________
  2. 2. customers want you to _______ their problem
  3. 3. this is a type of program that tracks your purchases and your preferences for a certain store
  4. 5. try to __________ the customer by offer service above and beyond
  5. 8. beware of short _______ artists who may try to confuse you into giving them back too much cash
  6. 9. this type of selling just lists out facts about the product
  7. 11. the item’s worth to the customer compared to other alternatives
  8. 12. this is a type of selling that recommends products that complement the customer's purchase
  9. 14. this type of customer expects an overall experience that satisfies their wants and needs, and makes them feel appreciated
  10. 15. ____________ value with every customer by doing your best
  11. 18. under the customers' ______________
  12. 20. when you purchase items with a downpayment, and the store sets the merchandise aside for you until you pay it off
  13. 22. make it quick and ___________ for the customer to get what they want and check out