Across
- 2. include sending letters of appreciation and presenting awards
- 4. result from a desire to reach our ultimate potential
- 6. include love, friendship and reputation
- 7. includes economic security, mental security, protection from harm
- 8. in order to build trust you need to take___________to let the customers get to know you
- 9. always keep your_______ when trying to build trust
- 12. the most basic need includes food, water and shelter
Down
- 1. what type of selling needs to emphasize the relationship between salesperson and buyer
- 3. personal selling needs to have what type of communication
- 5. based on the desire to have a specific product or service
- 10. based on the customers logical reasoning
- 11. you shoud___________ time for small talk with customers to build trust