Chapter 3 Vocab/ Key Terms

7. Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.
9. Strategies for working through a disagreement or argument in positive, productive ways.
12. Strategy for resolving difficult conflicts through a neutral third party.
14. Use of body language, tone and volume of voice, and other wordless signals to send a message.
17. Social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected.
18. Disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs.

1. Making demands of and insulting others; an ineffective communication style.
2. Constructive response to a message.
3. Act of concentrating on the person talking and acknowledging what one has heard.
4. Use of words, spoken or written, to send a message.
5. Clearly stating needs, wants, and feelings; most effective communication style.
6. Hiding or not clearly stating needs, wants, and feelings.
8. Exchange of spoken or unspoken messages between people.
10. Social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful.
11. Social pressure among people of the same age or status that contributes to good health and can be beneficial.
13. Agreement in which two sides come together and each side gives in a little.
15. Words that explain how the speaker feels without judging the receiver.
16. Process of working together to resolve conflict and find acceptable solutions; involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution, and evaluating the solution and renegotiating, if necessary.