Chapter 32

5. Identifying a computer problem may involve questioning the computer user.
6. Last step in the CompTIA troubleshooting process
8. Use __________ to attempt to retrieve a screw dropped into a computer case
12. After problem is resolved and solution is implemented, verify system _______________.
15. this screwdriver fits a screw with a single slot
17. After identifying the problem, establish a _________ of probable cause.
18. Once your theory is confirmed, determine steps to ___________ problem
19. computer spare parts carried by a technician to a job site
20. After establishing a theory of probable cause, _______ the theory

1. this screwdriver fits a screw with two slots crossing at right angles
2. Establish plan of action to resolve problem and ____________ the plan.
3. software tool set by Mark Russinovich
4. where calculations are done and decisions are made
7. a popular file compression/extraction tool
9. If your theory is not confirmed, establish a new theory or ___________ the problem.
10. a common input device
11. This screwdriver fits a screw with six-points in a star pattern
13. software tools
14. The first troubleshooting step is to _______ (or confirm) the problem.
16. When trying to determine the probable cause of a problem, check the _____________.