Chapter 4 Crossword

5. The _____ will often discuss abnormal results or serious health conditions directly with the patient and family, and this responsibility will not fall on the medical assistant.
7. The ______ communication preference (CCP) form a patient signs that authorizes other individuals to receive information regarding the patient’s care. Individuals not listed will not be permitted to receive or ask for such information.
9. _______ learning happens through hearing as well as through lectures.
13. Which communication technique involves repeating words and phrases the speaker is saying to show understanding?
17. theory on psychosocial development can assist you in understanding different stages of development going on during certain ages, which can aid in adapting your communication style to match that age group.
18. Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is known as, ________.
19. With _____ communication, people express their thoughts or convey a message through spoken or written language.
20. Understanding the ______ of the patient will assist in creating effective communication.
21. According to ______, everyone is motivated by needs.

1. Which psychologist developed a theory based on five stages of grief?
2. _________ communication, the form of communication we use the most and which represents anywhere from 70% to 90% of our communication, comprises body language like gestures, eye contact, posture, facial expressions, and tone of voice..
3. In communication, the sum total of values, culture, education, and experiences that an individual holds that affect the way that a message is received is known as _______ points.
4. This learning style includes written information, notes, diagrams, and pictures.
6. The defense mechanism where one might unconsciously blame another person for their own inadequacies.
8. The following is an example of what type of question? “Good morning Mrs. Davis. Can you tell me the reason you’re here to see Dr. Pseudo today?”
10. The most commonly used defense mechanism.
11. The defense mechanism in which the person becomes purposely involved in a project, hobby, or work so that a painful situation can be avoided.
12. may be considered as awareness of one’s own feelings and the feelings of others.
14. Examples include a hug, handshake, and patting someone on the back.
15. The most common example of a positive, happy _____ expression is a smile. This nonverbal signal conveys a positive attitude.
16. learning involves learning through sensations, feeling, touch, imitation and practice.