Across
- 4. origin A dimension of diversity involving the country of birth of individuals, their parents, or their ancestors.
- 6. rules Related to the organization’s informal structure, reflecting who has power and who communicates with whom.
- 7. goals What the organization really does in its day to day practice with clients.
- 9. The process of imparting and exchanging information by using language, signs, symbols, or behavior.
- 14. organizational A theory that shifted the emphasis on controlling worker behavior and performance to motivating workers to perform.
- 15. power Based on control of information on special expertise in a particular domain.
- 16. power Held as a result of other group members’ respect and high esteem.
- 18. Social entities that are goal directed, are designed as deliberately structured and coordinated activity systems, and are linked to the external environment.
- 20. services The tasks that social workers and other helping professionals perform to improve people’s health, enhance their quality of life, increase their self-sufficiency, support families, and help people and larger systems improve their functioning in the social environment.
- 21. Reflects traditional approach to management.
- 23. improvement An ongoing commitment to increase product and service quality by constantly assessing and improving the processes and procedures used to create those products and services.
- 25. power Attained because of one’s position and vested authority.
- 27. behavior The study of human behavior in the workplace, of the interaction between people and the organization, and of the organization itself.
- 29. quality Theory stressing organizational culture and quality improvement.
- 30. The appropriate status or authorization to perform agency functions and pursue agency goals that is granted by external entities.
- 34. quality management A philosophical approach to management based on a decentralized approach to management based on a decentralized approach to management that seeks to ensure every area of an organization reflects the same commitment to quality.
- 35. organization Everyone is engaged in identifying and problem solving, enabling the organization to continuously experiment, change, and improve, thus increasing it’s capacity to grow, learn, and achieve its purpose.
- 36. structure Typically organized where all workers report to one supervisor.
- 39. care Any medical insurance plan that controls costs through monitoring and controlling the decision of health care providers. Including decisions about medical procedures, diagnostic tests, and other services that should be provided to patients.
- 40. goals Set forth the general intent of the organization and support the mission statement.
- 42. The Association for Community Organization and Social Administration – provides a forum for enhancing macro-practice theory, research, and skills.
- 43. organizational A class of theories that believe in standardizing work procedures and worker expectations. Includes scientific management and the administrative theory of management.
- 45. People who leave their home country voluntarily and for other reasons than those of refugees.
- 46. and power Held because of the ability to provide positive reinforcement and rewards to others.
- 47. Theory that emphasizes how all parts of a system are interrelated. Emphasizes the environment and the effects of other systems upon the organization. Constant Assessment and adjustment.
Down
- 1. sources The people that the agency serves and that are critical to the agency’s survival.
- 2. Theory that supports the idea that each element in an organization depends on other elements.
- 3. The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
- 5. The International Council on Social Welfare – a global non-governmental organization which represents a wide range of national and international member organizations that seek to advance social welfare, social development, and social justice. It’s basic mission is to promote forms of social and economic development which aim to reduce poverty, hardship and vulnerability throughout the world.
- 8. A group of two or more people gathered together to work collaboratively and interdependently with each other to pursue a designated purpose.
- 10. culture The set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and taught to new members as the correct way to think, feel, and behave.
- 11. relations A theory that emphasizes the importance of motivation and attitudes in explaining worker behavior. More concerned with working conditions and creating more positive work atmospheres.
- 12. resources The necessary things and funding for an organization to function, includes monetary resources and general organization upkeep.
- 13. agency Organization providing social services.
- 17. Unleashing the power and creativity of employees by giving them the freedom, resources, information, and skills to make decisions and perform effectively.
- 19. economy Theory emphasizing how organizations must adapt to their external environments, stressing the effects of resources and power.
- 22. People who leave their country of origin because they are at risk of injury, death, or other human rights violations.
- 24. The International Federation of Social Workers – Also an organization that advocates for global social justice. Promotes social work to achieve social development.
- 26. power Capability of dispensing punishments or harm in order influence others’ behavior
- 28. The specific administrative and supervisory responsibilities of supervisors to their supervisees.
- 31. Individuals from other countries that arrive into the new country.
- 32. The International Association of Schools of Social Work – Goal is to develop and promote excellence in social work education, research and scholarship globally in order to enhance human well-being.
- 33. structure Shown in an organizational chart showing who reports to whom.
- 37. rules Frequently appear in a regulation manual or personnel handbook.
- 38. attainment What is supposed to happen through the intervention themselves.
- 41. A theory that involves the liberation of women and girls from discrimination based on gender. The goes is to practice women’s self-determination.
- 44. leadership Emphasizes that leader should be attentive to the concerns of their followers and empathize with them; they should take care of them and nurture them.