Chapter 4 - Emotions: Feeling, Thinking, and Communicating

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Across
  1. 1. Involves dwelling persistently on negative thoughts that turn into negative feelings
  2. 2. The irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence
  3. 3. The irrational belief that emotions are caused by others and not by the person who experiences them
  4. 4. The irrational belief that satisfaction in life is determined by forces beyond one’s control
  5. 6. The irrational belief that the worst possible outcome will probably occur
  6. 8. Factors that are observable behaviors such as blushing, sweating, and facial expressions
  7. 9. Irrational belief in which conclusions are based on limited evidence or communicators exaggerated their shortcomings
  8. 10. Distinguishes between debilitative and facilitative emotions
  9. 11. Emotions that contribute to effective functioning
  10. 14. Emotions that interfere with appropriate functioning and relating effectively
  11. 16. Factors that associate with heart rate, blood pressure, and pupil dilation
Down
  1. 1. Rethinking the meaning of emotionally charged events in ways that alter their emotional impact
  2. 5. The ability to describe and understand as well as manage one’s own emotions and be sensitive to other’s feelings
  3. 7. The process by which emotions are transferred from one person to another
  4. 12. the irrational belief that it is vital to win the approval of virtually every person a communicator deals with
  5. 13. The source of debilitative and facilitative emotions
  6. 15. The fallacy that involves the inability to distinguish between what is and what should be