Chapter 4 - Emotions & Moods

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Across
  1. 2. Our responses to _____ emotions differ from our responses to other emotions. They involve our instant judgement of the situation that that evokes them and they are learned, usually in childhood.
  2. 5. Intense feelings that are directed at someone or something.
  3. 6. A broad range of feelings people experience, including both emotions and moods.
  4. 8. Hiding one’s inner feelings and foregoing emotional expressions in response to display rules. (2 words, use _ to represent space between the words)
  5. 9. Emotion ____ involves identifying and modifying the emotions you feel.
Down
  1. 1. When employees have to project one emotion while feeling another, this disparity is called emotional _____.
  2. 2. Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
  3. 3. Emotional ____ an employee’s expression of organizationally desired emotions during interpersonal transactions at work.
  4. 4. Trying to modify one’s true inner feelings based on display rules. (2 words, use _ to represent space between the words)
  5. 7. Moods are ____ in nature, meaning they may cause us to think or brood for a while.
  6. 10. A theory that demonstrates that employees react emotionally to things that happen to them at work, which can influence their job performance and job satisfaction. (Abbreviation)