Chapter 4 Key Terms

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Across
  1. 7. An organization with fewer levels of management than traditional structures.
  2. 11. A broad, lasting, and often inspirational view of a company’s reason for existing.
  3. 15. A written financial plan for business operations developed for a specific period of time.
  4. 16. (1) Authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them. (2) Letting workers decide how to perform their work tasks and offer ideas on how to improve the work process.
  5. 17. The number of employees that any one manager supervises directly.
  6. 18. A short, specific statement of the business’s purpose and direction.
  7. 19. Business structure in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level.
  8. 22. Guidelines used in making decisions regarding specific, recurring situations.
  9. 23. A written document that describes the nature of the business, its goals and objectives, and how they will be achieved.
  10. 24. A time plan for reaching objectives.
  11. 25. A specific measure by which something is judged.
  12. 26. The obligation to accept responsibility for the outcomes of assigned tasks.
  13. 27. An examination of an organization’s internal strengths and weaknesses as well as external opportunities and threats.
  14. 28. An illustration of the structure of an organization, major job classifications, and the reporting relationships among the organization’s personnel.
  15. 29. Short-term planning that identifies specific activities for each area of the business.
  16. 30. The number of employees that any one manager supervises directly.
  17. 31. An organization which combines workers into temporary work teams to complete specific projects.
Down
  1. 1. The addition of staff specialists to a line organization.
  2. 2. A grouping of employees that serve a similar need for the company.
  3. 3. Business structure in which a few top managers do all the major planning and decision making.
  4. 4. Business structure that divides employees into permanent work teams.
  5. 5. A team in which members together are responsible for the work assigned to the team.
  6. 6. Principle which states that no employee has more than one supervisor at a time.
  7. 8. A sequence of steps to be followed for performing specific task.
  8. 9. A business which is divided into smaller operating units, and managers who head the units have almost total responsibility and authority for operations.
  9. 10. The right to make decisions about work assignments and to require other employees to perform assigned tasks.
  10. 12. Long-term planning that provides broad goals and directions for the entire business.
  11. 13. The obligation to do an assigned task.
  12. 14. A specific statement of a result the business expects to achieve.
  13. 20. The special capabilities of a company that allows it to create a product or service that is measurably better than any competing company.
  14. 21. Hierarchy of the organization, from the highest level to the lowest level.