CHAPTER 4: LISTENING

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Across
  1. 3. Anything that interferes with the ability to hear or understand a message.
  2. 7. The stage of listening that involves storing information for future use
  3. 8. The stage of listening where the listener judges the message's value, credibility, or logic.
  4. 9. Type of communication that includes gestures, facial expressions, and posture.
  5. 10. The first stage of the listening proceinvolvesving hearing and attending to a message.
Down
  1. 1. An active process of receiving messages sent orally.
  2. 2. The listener’s response to the message, indicating that the message was received and understood.
  3. 4. Type of communication that uses spoken or written words.
  4. 5. The stage of listening where the listener gives feedback to the speaker.
  5. 6. The stage of listening where the listener makes sense of the messages