Chapter 5 Vocabulary

Edit Answers
1234567891011121314151617181920212223
Across
  1. 2. Effectively directing the major activities of a business to achieve its goals
  2. 7. In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work
  3. 10. The major ongoing activities of a business
  4. 12. A specific measure that establishes the amount of time needed to complete an activity
  5. 18. The difference between current performance and the standard
  6. 20. In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities
  7. 22. In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential
  8. 23. A group of individuals who cooperate to achieve a common goal
Down
  1. 1. Job factors that increase job satisfaction
  2. 3. A specific measure that describes expected consistency in production or performance
  3. 4. (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer
  4. 5. In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm
  5. 6. In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter
  6. 8. The predetermined cost of performing an operation or producing a good or service
  7. 9. In McClelland’s theory, motivation related to relationships with others and fitting in with a group
  8. 11. (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services
  9. 13. In Maslow’s hierarchy of needs, the need for recognition and respect from others
  10. 14. A specific measure that establishes the expected amount of work to be completed
  11. 15. to increase the effectiveness and efficiency of specific business operations
  12. 16. In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved
  13. 17. Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present
  14. 19. All the materials and products a business has on hand for use in production and available for sale
  15. 21. The set of factors that influences the actions taken by an individual to accomplish a goal