Chapter 5

3. You disagree with the person and are unwilling to accept their message.
5. words that are highly negative.
9. We ignore someones presence as well as their message.
12. A useful antidote to in discrimination.
14. the emotional meaning that specific speakers-listeners give to a word.
16. Involves your acknowledgement the presence of the other person, the persons importance, and your acceptance.
18. the miscommunication pattern which occurs when the sender and the receiver miss each other with their meanings.
19. words are highly positive.
20. Messages where the speaker is straightforward about his or her intentions.

1. Language that offends lesbians and gay men.
2. can refer to prejudice against other age group.
4. Where we assume a person is telling the truth.
6. the intention of giving someone false information.
7. is the tendency to look at the world in terms of opposites and to describe it in extremes.
8. Messages vary greatly in this.
10. forgetting that language symbolizes only a person of reality, never the whole.
11. the meaning other members of the culture assign to a word.
13. messages that allow you to express a desire without insulting or offending anyone.
15. where we assume the speaker is telling a lie.
17. Internet communication that has very specific rules for politeness.